Terms And Conditions For The Sale And Delivery Of Goods

1. Definitions

   1. Buyer The person who buys or agrees to buy the goods from the seller.

   2. Conditions The terms and conditions of sale are set out in this statement, as well as any special terms and conditions agreed in writing by the seller.

   3. Goods The articles that the buyer agrees to buy from the seller.

   4. Price The price for the goods, excluding any carriage, packaging, and insurance costs.

   5. Seller Korean Ace, Seoul, South Korea

2. Conditions

   1. These conditions shall form the basis of the contract between the seller and the buyer in relation to the sale of goods. To the exclusion of all other terms and conditions including the buyer’s standard conditions of purchase or any other conditions which the buyer may purport and apply under any purchase order or confirmation of order or any other document.

   2. All orders for goods shall be deemed to be an offer by the Buyer to purchase goods from the Seller pursuant to these conditions.

   3. Acceptance of delivery of the goods shall be deemed to be conclusive evidence of the buyer’s acceptance of these conditions.

   4. These conditions represent the whole of the agreement between the seller and the buyer. They supersede any other conditions previously issued.

3. Price

   1. The price shall be the fixed price quoted on the seller’s confirmation of web shop. The price is exclusive delivery cost. The Delivery cost is quoted separately.

4. Payment

   1. The buyer shall pay all invoices in full and not exercise any rights of set-off or counterclaim against invoices submitted by the seller.

5. Goods

   1. The quantity and description of the goods shall be as set out in the seller’s confirmation of order.

   2. The quantity and description together with photographic images as displayed on the web shop are indicative. This is used to provide as much detail as possible but may, from time to time, contain variances.

6. Warranties

   1. The seller warrants that the goods will at the time of delivery correspond to the description given by the seller in the confirmation of the order.

7. Delivery Of The Goods

   1. Delivery of the goods shall be made to the buyer’s address indicated in his/her account and as agreed in advance of any delivery agreement. The buyer shall make all arrangements necessary to take delivery of the goods on the day notified by the seller for delivery.

   2. The tracking number will be sent to the buyer separately via e-mail. The buyer shall track his/her parcel and be at home at the time of delivery to sign and accept the goods.

   3. All the goods pass through customs inspections and it is completely normal case.

   4. If the parcel is not released and stopped by customs for further checking, you will get a notification.

   5. In reference to Cross Border VAT e-commerce modernization

      1. We would like to inform you that products purchased online from overseas platforms are subject to import tax. Therefore, your purchases from Korean Ace may fall into the category, and depending on your country you might have to pay taxes. Please be aware that your order amount with us does not include taxes.

   6. If you would like to make a claim for missing items, a video of your unpacking process is needed.

   7. If you have not received your parcel, we recommend this instruction as follows.

      1. Please track the parcel with the tracking number you received.

         • If the logistics website says your parcel is at the pickup location, you should contact your local carrier directly. If the parcel is awaiting the customer at the pickup location but the recipient has not picked it up and the parcel was returned, we do not compensate it in any way.

      2. If you cannot track your parcel for reasonable reasons at least three days from the shipping date, contact us at info@koreanace.com.

      3. Once we receive an email, we will ask the logistics to investigate your parcel.

      4. IMPORTANT! Investigation can take up to two weeks. We can take no action before 14 days for your case.

8. Refund, Return And Replacements

   1. We only initiate the refund, return, or replacement process in cases such as given below:

      1. Received Wrong Product
      2. Missing Product in Order
      3. Damaged Product

         • The information about the issue should be made within 30 days of the delivery date. After this period, if no problem is reported, we will confirm the transaction as closed.

      4. Buyer's Simple Remorse

         • A refund is available when the customer contacts us regarding returning items within 30 days of the delivery date. We can accept the products back if they are unopened, undamaged, and in original packaging. The return cost won’t be covered by us. If you agree we will provide the return address.

   2. Received a damaged box

      • All products are well packed and shipped on our side. Unfortunately, we cannot control shipping companies, and can't compensate for the reason why the box is damaged. When you receive a damaged package but the product inside the box is not damaged it does not count as a damaged item. Thus, there is no refund/store credit/replacement. When the product inside the box is damaged, then we can accept claims.

   3. For a return or refund, you can contact info@koreanace.com which includes a picture of a damaged or unopened product and the reason or information regarding the mentioned product.

9. Acceptance Of The Goods

   1. The buyer shall be deemed to have accepted the goods 24 hours after delivery to the buyer.

   2. The buyer shall carry out a thorough inspection of the goods as soon as practically possible of delivery and shall give verbal or emailed notification to the seller on the day of delivery of the goods any defects which a reasonable examination would have revealed.

   3. Where the buyer has accepted, or has been deemed to have accepted the goods the buyer shall not be entitled to reject goods which are not in accordance with this statement.

10. Title And Risk

    1. The buyer shall take all the risks by ordering from the website.

    2. Risk shall pass on delivery of the goods to the buyer’s address.

    3. Until title passes the buyer shall hold the goods as bailee for the seller and shall store or mark them so they can at all times be identified as the property of the seller.

    4. The seller may maintain an action for the price of any goods notwithstanding that title in them has not passed to the buyer.

11. Changes To Terms Of Service

    1. You can review the most current version of the Terms of Service at any time on this page.

    2. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

12. Terms And Conditions During A Sale

    1. We cannot accommodate requests to ship orders at a later date than the initial purchase date during a sale. This would cause an inventory error.

    2. We will not be able to cancel your order once it has been paid and confirmed.

    3. It is not possible to add or remove products from your original order. This is to prevent any possible mistakes.

    4. Combining two orders is not available in order to prevent possible mistakes. Please make sure to add all products to your cart and submit them as one order.

    5. Please ensure that payment is completed within 7 days of placing an order. if not, the order will be deleted from the history.

    6. Due to the large number of orders during the sale, shipping delays may occur.

    7. Make sure to place your order during the sale! If you submit your order before or after the sale period, we won't be able to give you the additional discount.

    8. The tracking information for your package may become available within 24 hours after you receive the tracking number by email.

    9. Before placing your order, please make sure you have received a 10% discount. Emails associated with "have not received a discount" will be ignored.

    10. Please make sure to input the correct address as we cannot update the shipping address while the sale is in progress.

    11. Make sure you choose the right option for your shipping purposes «signature required» or «signature not required»

    12. We won't be able to add complimentary gifts like free samples or masks during the sale.

    13. Customer requests made on a memo cannot be accommodated during the sale. (For instance: removing free samples or masks, etc).

    14. During the sale some products might be out of stock, we can offer store credit in the same amount, a replacement, or a refund.

13. Contact Information

    1. Questions about the Terms of Service should be sent to us at info@koreanace.com